Every person, project and query that we deal with is individual, so we ensure that we understand our clients needs and meet all their requirements.
For our commercial clients, repairs often need to take place quickly and outside of ‘working hours’ so that the working day is not disrupted. Our team works in a professional manner, in keeping with the culture of the organisation. Work is done quickly, efficiently and value for money is achieved. Many of our commercial clients view Abbey Maintenance as an extension of their term contractors.
It is essential that our residential clients feel secure with our personnel and trust us. They know the name of the team member who will be carrying out the repair and we aim to develop a personal relationship to illustrate our dedication and commitment to our customers. All of our team members carry identification documents and our insurance records and qualification certificates are fully updated and immediately available upon request.
And of course every care is taken with the repairs and jobs our skilled tradesmen carry out. Repairs are made with the long-term in mind and new projects are built to last, always in the most affordable way. In short, we maintain our clients’ homes as if they were our own.
Abbey Maintenance management have over 20 years’ experience of working with environmental services, local authorities and public sector bodies in London and the surrounding counties. We have witnessed the pressures increase for our public sector partners and adapted our work accordingly. Now, more than ever, property is viewed as a resource for authorities and councils and must be utilised appropriately. Whether that means a more rapid ‘on call’ service, larger-scale property maintenance projects or providing documentation for audit commissions. We deliver for them so that they can deliver for their stakeholders.
At Abbey Maintenance, we believe in raising the standards of the industry. All of our team members are fully qualified in their areas of specialism and their continued professional development is encouraged. The trade personnel that form the Abbey Maintenance team were carefully selected and have worked with us for many years. We are fully insured and regularly achieve and update industry accreditation’s. However, it is the personal service which clients receive that really sets us apart as we understand the value of customer service, getting the job done right and to the highest standard. We also put great importance on meeting equal opportunity requirements for all our customers.
Our clients value the relationship of trust that they establish with Abbey Maintenance. In a highly competitive property maintenance marketplace, clients remain loyal to us and use us for a varied range of maintenance requests. This speaks volumes to us and motivates us to strive to be better.
So whether it’s gardening, painting and decorating, window installation, damp works – any repair or property maintenance from floor to ceiling (including flooring and roofing), we are fully committed & dedicated to getting the job done. Our clients can confirm their trust in our team for any repair and maintenance requirements.
We believe that whatever the job or whoever the client our goal is to deliver a service that confirms to our customers that they are not an account, job or appointment, they are our customers, our community.
We build partnerships. Talk to our client base and it will be evident that our customers are important to us. Give us the opportunity to show you how we value your needs too.